Refund policy

A. Cancellation policy

Introduction

Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:

Right of cancellation

You have the right to cancel this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Skypak GmbH, Krefelder Str. 7, 50670 Cologne, Germany, Tel.: +49 221 66 964 104, E-mail: contact@skypak.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or e-mail). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract.

Returns/refunds can only be sent to the following address:

Skypak GmbH - c/o CFS Corporate Fulfillment Services, Neusser Str. 772, 50737 Cologne, Germany.

The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods. The direct costs of returning goods that cannot be returned to us by regular mail due to their nature (freight goods) are estimated at a maximum of approximately 200 euros for each such item.

You will only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

B. Withdrawal form

If you wish to withdraw from the contract, please fill out this form and return it.

To

Skypak GmbH

Krefelder Str. 7

50670 Cologne

Germany

Email: contact@skypak.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

____________________________________________________

Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

________________________________________________________

Signature of consumer(s) (only for paper notifications)

_________________________

Date

(*) Delete as applicable