Frequently asked questions. Clear answers.

Frequently asked questions about purchasing

Orders and shipping

As a customer, can I have custom-made furniture made according to my own ideas?

Sure, you're welcome to let us know your requirements by phone or email. We'll endeavor to offer you a customized solution as quickly as possible. Feel free to take a look at Design your Skypak for inspiration.

How long will it take to receive my order?

Airline Trolleys: 4 weeks delivery

La Barrique: 6 weeks delivery

Sideboards: 6 weeks delivery

Tables: 6 weeks delivery

Wall bars: 6 weeks delivery

Accessories: 2 weeks delivery

Do you actually use real aircraft parts that were previously in service?

Yes, we primarily use genuine components such as aircraft exteriors and wing parts that have previously been in use. The exception is our airline trolleys, which are exclusively new.

Why does delivery sometimes take so long?

Our products are always manufactured after we receive an order, as our customers still have the opportunity to customize the shape, color, etc., even for standard products from our catalog. Therefore, we only begin production after the order has been completed.

How can I change my delivery address?

You can change your delivery address during checkout, or if you already have an account, you can change it in your account. Go to account

You can track your order in your account or directly your order

You can track your order in your account or directly through your order.

Will you store my credit card information?

We do not store credit card information. The payment process is handled by our payment partners.

How can I create an account?

You can create an account during checkout or register using the following link: My Account

What payment options do you offer?

We offer payment with PayPal, AMEX, Visa and Mastercard.

If you want to exchange an item

Returns and exchanges

How do I get customer support?

If you have any questions, we are available by phone from 8:00 a.m. to 5:00 p.m. Otherwise, you can reach us 24/7 via our contact form or by email.

Can I pre-order an item that is already sold out?

If a product is sold out, you can be placed on the waitlist. You will receive an email as soon as the product is available again.

What is your return policy?

Please read our cancellation policy.

I received the wrong item

Please contact our customer support, we will be happy to help you.

My order arrived damaged

Despite careful packaging, damage to packages may occur. If your order is damaged, please contact us.

Where should I send my approved return?

Skypak GmbH
In Mediapark 5
50670 Cologne
Germany
Email: contact@skypak.de

What can I do if I entered an incorrect delivery address?

Please contact our customer support via our contact form or by email.

How can I create an account?

You can create an account during checkout or register using the following link: My Account

What payment options do you offer?

We offer payment with PayPal, AMEX, Visa and Mastercard.

Any questions left?

Q: You can track your order in your account or directly your order

You can track your order in your account or directly through your order.

To contact

2-year warranty

Quality guaranteed. We offer a 2-year warranty on our Skypak furniture.

Shipping worldwide

Fast, secure, and free shipping worldwide for orders over $500.

Secure delivery

Your Skypak order travels safely to your door with DHL or UPS.