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Frequently asked questions about the purchase
Orders and dispatch
Of course, you are welcome to let us know your requirements by phone or e-mail. We will endeavour to offer you a customised solution as quickly as possible.
Please take a look at Design your Skypak for inspiration.
Airline trolleys: 4 weeks delivery
La Barrique: 6 weeks delivery
Sideboards: 6 weeks delivery
Tables: 6 weeks delivery
Wall bars: 6 weeks delivery
Accessories: 2 weeks delivery
Yes, we mainly use real components such as aircraft outer walls and wing parts that were previously in use.
The exception is our airline trolleys. Trolleys are exclusively new goods.
Our products are only manufactured once an order has been received, as our customers still have the opportunity to have a say in the shape, colour etc. of standard products from our catalogue. We therefore only start production after the order has been finalised.
You can change your delivery address during checkout, or if you already have an account, you can change the delivery address in your account. To the account
You can place your order in your account or directly your Track order
We do not store any credit card information. The payment process is handled by our payment partners.
You can create an account at checkout or register using the following link: My account
We offer payment with PayPal, AMEX, Visa and Mastercard.
If you want to exchange an item
Returns and exchanges
If you have any questions, we are available by telephone from 8:00 to 17:00. Otherwise you can reach us around the clock via our Contact form or by e-mail.
You can put yourself on the waiting list for products that are sold out. You will receive an e-mail as soon as the product is available again.
Please read our Cancellation policy.
Please contact our Customer supportwe will be happy to help you.
Despite careful packaging, the parcels may be damaged. If your order has been damaged, Contact us Please contact us.
Skypak GmbH
Im Mediapark 5
50670 Cologne
Cologne, Germany
E-Mail: contact[at]skypak.de
Please contact our customer support via our Contact form or by e-mail.
