Frequently asked questions

If you have any further questions, please do not hesitate to contact us!

Frequently asked questions about the purchase

Orders and shipping

Sure, you are welcome to call or email us with your requests. We will do our best to offer you an individual solution as soon as possible.

Feel free to take a look at Design your Skypak for inspiration.

Airline Trolleys: 4 weeks delivery

La Barrique: 6 weeks delivery

Sideboards: 6 weeks delivery

Tables: 6 weeks delivery

Wallbars: 6 weeks delivery

Accessories: 2 weeks delivery

Yes, we mainly use real components such as aircraft outer walls and wing parts that were previously in service.

The exception are our airline trolleys. Trolleys are exclusively new goods.

Our products are always manufactured after receiving an order, because even with standard products from our catalog, our customers still have the opportunity to have a say in terms of shape, color, etc. Therefore, we start production only after the order is completed.

You can adjust your delivery address during checkout, or if you already have an account, adjust the delivery address in your account. To the account

You can track your order in your account or directly your order

We do not store credit card information. The payment process is handled by our payment partners.

You can create an account at checkout or register at the link below: My account

We offer payment by PayPal, AMEX, Visa and Mastercard.

If you want to exchange an item

Return and exchange

If you have any questions, we are available by phone from 8:00 to 17:00 (CEST). Otherwise you can reach us around the clock via our contact form or by e-mail.

You can put your name on the waiting list for sold out products. You will receive an email as soon as the product is available again.

Please read our cancellation policy. We offer a 30-day return policy.

Please contact our customer support, we will be happy to help you.

Despite careful packing, damage to the packages may occur. If your order was damaged, please contact us.

Skypak GmbH
Im Mediapark 5
50670 Cologne
E-Mail: contact[at]

Please contact our customer support via our contact form by e-mail.

Any questions left?